RESERVATION AND CANCELLATION POLICY 2016-2017
This ticket is valid for the number of persons mentioned, for the date and specified excursion.
The consumer may cancel the service prior to departure and depending on the date when the cancellation
is made, the customer will get refunded on the following way:
- Till 15 days before departure: 100% refund
- Till 10 days before departure: 95% refund
- Till 3 days before departure: 85% refund
- Till 48 hours previous to departure: 75% refund
- Till 24 hours previous to departure: 50% refund
- Within 24 hours previous to departure: 0 refund
If the client does not show up at the estimated time of the departure, he has no right to receive back the
amount paid, except if there is another agreement reached between the parties.
In the case that the company cancels the trip, the customer will have the right to receive a reimbursement
of any amounts paid, or to make use of the service another day.
The obligation to compensate the consumer does not exist when the cancellation of the excursion is due to
of ‘Force Majeure’ understanding those circumstances to be unforeseeable and beyond control of the
company, whose consequences could not be avoided (including the weather conditions), in spite of
having acted with the due diligence.
In this case, the client receives a ticket with the same value, as bought, to use it another day during the
The consumer has an obligation to communicate any complaints or unsatisfactory services during the trip,
directly on the boat, or in any case, as soon as possible, in writing or in a formal manner.
Grupo Mundo Marino, c/ Joan Fuster 2c Denia, Alicante, Tel: + 34 966423066, firstname.lastname@example.org